Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at http://ec.europa.eu/consumers/odr/. Consumers may contact [Name, Address, Website of arbitration board] for the settlements of their disputes. We are obliged to participate in arbitration proceeding before that board.